Complaints

We are committed to providing excellent service. If you have concerns, please follow our formal Complaints Procedure, a copy of which is available on request.
 

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.  Visit their website to see how to proceed.

Some clients may be entitled to have their complaint independently looked at by the Legal Ombudsman. However, before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you may refer your complaint to the Legal Ombudsman.
 

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. If you choose to refer your concerns to the Legal Ombudsman, it must be within six months of our final response to you.
 

Legal Ombudsman Contact Details:
•    Website: www.legalombudsman.org.uk
•    Email: enquiries@legalombudsman.org.uk
•    Post: PO Box 6167 Slough SL1 0EH
•    Phone (UK): 0300 555 0333
 

You may also have a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If you apply for an assessment, the Legal Ombudsman may not deal with your complaint.
If all or part of our bill remains unpaid, we may be entitled to charge interest.